Questions & Answers

1. How far is your hotel from the airport? We are situated 5 minutes' drive from the Noibai Airport / 02 Kilometers. But, BEAWARE, there is a minimum taxi fare from the airport of 5USD/ 1way. Airport taxi

2. How far is your hotel from the Hanoi city centre? 32 Kilometers or about 35 minutes' drive.

3. Do you have airport pick-up service? Please provide your flight details, including airline, flight number and arrival time in the local airport. We will pick you up at the airport, Our hotel staff will await the passengers at arrivals area where all the other drivers are waiting with name boards.

4. Do you have long-stay room rates? Monthly rates are available upon inquiry.

5. Do you have connecting rooms? Avi Airport Hotel does not have connecting rooms. For multiple room reservations, the rooms are usually on the same floor and near to each other. Usually, they are next to each other or across from each other.

6. Is Wi-Fi or Internet Access free? Wi-Fi is available in the lobby area or in your room and Is it free of charge.

7. Is Early Check-in available? Is it an extra charge? Early Check-in is free as long as you check-in after 8:30am (hotel computer time). Early check-in is only available if there are unoccupied rooms (which are already cleaned). If all rooms are occupied, you will have to wait for a room to be vacated and cleaned first. Most guests usually check out around noontime.

8. Is Late Check-out available? Is it an extra charge? Regular Check-Out time is 12 (noon). Check-Out time can be extended to 1 pm without charge. Check-Out after 1 pm has a 50% late check-out charge. Check-Out after 5 pm has an extra night charge.

9. What is your hotel's cancellation policy? Cancellations after 3:00 pm the day before your arrival will result in the first night, as well as all applicable taxes being charged to the card number used for your reservation. In case of a no-show or an absence without warning, the first night, as well as all applicable taxes will be charged to the card number used for your reservation.